Return & Refund Policy

Last Updated: June 2026

Thank you for shopping with Nazma Abaya. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds may be accepted.

1. General Policy

Due to the nature of our products, returns are only accepted in cases of defective, incorrect, or damaged items received at delivery. Items that have been used, washed, altered, or damaged after delivery are not eligible for return.

2. Custom Items

Customised, or altered items are non-returnable and non-refundable unless the item received is defective or incorrect due to our error.

3. Return Eligibility

To qualify for a return, the item must be unused, unworn, unwashed, and in its original condition with tags, packaging, and proof of purchase.

4. Non-Returnable Items

The following items are generally not eligible for return:

• Customised items
• Altered items
• Used or washed items
• Items damaged after delivery
• Items returned without original packaging

5. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us as soon as possible after delivery with your order number and clear photos of the issue.

After review, we may offer a replacement, repair, store credit, or refund depending on the circumstances and product availability.

6. Refunds

Approved refunds will be processed using the original payment method whenever possible. Processing time for refunds may vary depending on your bank or payment provider.

7. Shipping Costs

Shipping charges are generally non-refundable unless the return is caused by our error.

8. Exchange Policy

Exchanges may be offered where possible, subject to stock availability and the condition of the returned item.

9. Return Request Period

Return requests should be submitted within a reasonable time after delivery. Requests made after an extended period may not be accepted.

10. Contact Us

To request a return or refund, please contact:

Nazma Abaya
Email: info@nazmaabaya.com
Phone: +971 58 276 6200